Privacy Policy

1. Scope

This Policy applies to our website iwear.optimycart.com, mobile/responsive storefront, and other services we operate under the iWear Ecommerce brand. It does not apply to third-party websites or services that we do not control.

2. Information We Collect

2.1 Information you provide directly

• Account & Profile: name, email, phone, shipping/billing address, password.
• Orders & Payments: items purchased, order totals, transaction IDs, payment method (processed by our payment partners; we do not store full card data).
• Support & Communication: messages, reviews, and survey responses.
• Prescription/Measurements (if provided): optical prescription, PD, frame size selections for order fulfillment.

2.2 Information collected automatically

• Device/usage data (IP, browser, device type, pages visited, time on site).
• Log data and diagnostics for performance, fraud prevention, and security.
• Approximate location (from IP) for localization (currency, shipping, taxes).

2.3 Information from third parties

• Payment confirmation from payment gateways.
• Shipping/tracking updates from logistics partners.
• Marketing/analytics partners (aggregated insights, campaign attribution).

3. How We Use Information

• Provide, personalize, and improve our products and services.
• Process orders, payments, delivery, and returns; send transactional emails/SMS.
• Offer customer support and respond to inquiries.
• Customize content, recommendations, and promotions.
• Conduct analytics, reporting, and service optimization.
• Detect, prevent, and investigate fraud and security incidents.
• Comply with legal obligations and enforce our terms.

4. Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Payment processors to complete transactions.
• Logistics providers for shipping, returns, and tracking.
• Service providers under confidentiality and data-processing agreements.
• Authorities if required by law or to protect rights, safety, and property.
• Business transfers in a merger, acquisition, or asset sale.

5. Cookies & Similar Technologies

We use cookies, pixels, and local storage to enable core functionality, remember preferences, measure performance, and deliver relevant marketing. You can manage cookies via your browser settings.

14. Contact Us